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Browse Our Terms Before You Open an Account

These Terms and Conditions govern your use of god5 and apply to every account, transaction, and interaction on our platform, where permitted by local law in Malaysia.

Applicable to Malaysian accountsSubject to local lawTouch 'n Go, GrabPay, Boost & FPX coveredAccount-specific rights applyUpdated terms notified via account
god5 Browse Our Terms Before You Open an Account
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Start a Conversation With Our Support Team

If any clause in these Terms and Conditions is unclear or you need clarification on how a specific condition applies to your account, our support team is available to help. Reach us through any of the channels below and we will respond with a written explanation you can reference.

Team online

Live Chat

Connect with us directly through the live chat widget on god5.vip. Available around the clock, this channel handles terms queries, account questions, and payment condition clarifications in real time.

Email Support

Send a detailed query to our support address found in your account dashboard. Email is the right channel for formal terms requests, written records of clarifications, and account-condition change requests.

Account Help Centre

Log into your god5 account and head to the Help section for a searchable library of terms-related articles. You can submit a ticket directly from there for any question we have not yet addressed.

KESELAMATAN DAN AKAUN ANDA

See How We Protect Your Account and Data

god5 applies layered security measures to every account and the data associated with it.

Data Handling

Your personal data is collected only to the extent required to operate your account, process deposits via Touch 'n Go…

Cookie Policy

We use session and analytics cookies as described in our Privacy Policy, which forms part of these Terms.

Account Security

Two-step verification is available for all god5 accounts. We strongly recommend enabling it under Account Settings.

Data Retention

We retain account records for the period required by applicable law and our internal audit cycle.

Contact for Changes

To request a correction or deletion of personal data held on your account, email our Data Team via the address…

Terms Update Notices

Every material change to these Terms and Conditions is flagged inside your account with a banner and a summary of…

Get Clear Answers on These Terms

The questions below address the situations our account holders ask about most often when reading these Terms and Conditions. Each answer reflects the actual policy in effect on god5.vip for Malaysian accounts, where local law permits.

These Terms apply to every individual who opens a god5 account in a jurisdiction where access is permitted by local law. Creating an account constitutes full acceptance of the current version of these Terms and any future amendments communicated through your account.

Yes. We may update these Terms at any time. When we do, a notice appears in your account dashboard at least seven days before the changes take effect. If you continue using your account after that date, we treat it as your acceptance of the revised version.

Each local payment method — Touch 'n Go, GrabPay, Boost dan FPX — is subject to the deposit and withdrawal conditions set out in Section 5 of these Terms. Processing times and limits for each rail are displayed in your account wallet before you confirm a transaction.

After account closure, god5 retains records only for the duration required by law and our audit obligations. Non-essential personal data is deleted within 90 days of closure. You can request a summary of the data we hold before closure via the Data Team email in your dashboard.

Email the Data Team address found in your account dashboard with your account ID and the specific data you want corrected or removed. We acknowledge all requests within 48 hours and aim to resolve them fully within 14 calendar days of receipt.

No. These Terms apply specifically to accounts in Malaysia, where access is permitted under local law. Eligibility and available features may differ by jurisdiction. If local law does not permit access, these Terms do not create any entitlement to use the platform.

Reach out to our support team via live chat on god5.vip or through the email address in your account dashboard. We provide written clarifications you can save for your records, covering any clause or condition that applies to your account.