Rujukan Laman

Explore the Legal Terms Governing Your Account

god5 operates under a defined legal framework that sets out how your account is created, maintained and closed, and how your personal data is handled throughout.

Account TermsPrivacy & Data RightsJurisdiction ConditionsPolicy Contact PathsMalaysian Law Context

Explore lobby Read FAQ

Open Accounts Under Clear Legal Conditions

god5 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to god5 depends on the laws applicable in your location, and by creating an account you confirm that doing so is permitted under the laws of your jurisdiction. For Malaysian residents, this means access is available where local law permits. Our terms cover how your

1
account data is stored, how transactions processed through Touch 'n Go, GrabPay, Boost dan FPX are recorded, and how disputes are handled. We retain transaction records in accordance with our data retention policy and applicable legal requirements. Any changes to these terms are communicated through your
2
registered account channel before they take effect. If you have questions about how a specific term applies to your use of the platform, our policy team is reachable through the contact paths listed in this document.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

POLICY CONTACT PATHS

Reach Us for Any Legal or Policy Query

If you need to raise a concern about how our terms apply to your account, request a copy of data we hold about you, or dispute a policy decision, these are the channels we monitor. Our policy and compliance team responds within one business day for account-specific legal matters raised through any of the paths below.

Team online

Live Chat Support

Start a live chat from your account dashboard to raise a policy or legal query directly. Agents are available around the clock and can escalate matters to the policy team when needed.

Email Policy Team

Send detailed legal queries, data access requests or formal complaints to our policy inbox. We acknowledge every email within 24 hours and resolve most matters within three business days.

Account Help Centre

Browse the Help Centre inside your account for written answers on data rights, account closure procedures, payment dispute steps and how Malaysian jurisdiction conditions apply to your situation.

HOW WE HANDLE THIS

Browse Our Data and Account Security Practices

god5 applies consistent standards across data handling, cookie use, account security and retention so you know exactly what we hold and how we protect it.

Data Handling

We collect only the data required to operate your account — identity verification details, transaction records via Touch 'n Go…

Cookie Policy

Cookies on god5 are used for session authentication, performance monitoring and preference storage.

Account Security

Account access is protected by password authentication and optional two-factor verification.

Data Retention

We keep account and transaction records for the period required by applicable law and no longer.

Who to Contact

For data access, correction or deletion requests, reach our policy team via the email channel listed in this page.

Requesting Changes

Submit a written request through email or the Help Centre to update personal details, correct stored data or request a…

Switch Through the Most Asked Legal Questions

These answers cover the policy questions we receive most from Malaysian account holders — from data rights and jurisdiction conditions to how we handle account closure and payment record access.

Access depends on your local laws. Where Malaysian law permits access to platforms of this type, you may open and use an account. It is your responsibility to confirm that doing so complies with the laws applicable in your location.

We collect identity verification data, contact details and transaction records linked to your account activity, including payments made through Touch 'n Go, GrabPay, Boost dan FPX. We do not collect data beyond what account operation and legal compliance require.

We retain account records for the period required by applicable law. Transaction records processed through FPX, GrabPay and other payment rails are kept for the legally required minimum period, after which they are deleted or fully anonymised.

Yes. Submit a written data access request through the email policy channel listed on this page. We will compile and return your data export within five business days. There is no fee for a standard data access request.

Contact the policy team by email or through the Help Centre with details of the correction needed. Standard correction requests are processed within five business days. Supporting documents may be required for identity-related changes.

After account closure, we retain only the data we are legally required to keep. Non-required records are deleted or anonymised. You may request a data export before closure by contacting the policy team through the email channel.

Raise a formal dispute through the email policy inbox. Include your account reference, the decision in question and the outcome you are requesting. Our policy team will acknowledge your submission within 24 hours and respond in full within three business days.

Explore the Legal Terms Governing Your Account

Reach Us for Any Legal or Policy Query

Live Chat Support

Email Policy Team

Account Help Centre

Browse Our Data and Account Security Practices

Data Handling

Cookie Policy

Account Security

Data Retention

Who to Contact

Requesting Changes

Switch Through the Most Asked Legal Questions

01 Does Malaysian law permit me to hold a god5 account?

02 What personal data does god5 collect when I open an account?

03 How long does god5 keep my account and transaction data?

04 Can I request a copy of the data god5 holds about me?

05 How do I request corrections to my stored personal data?

06 What happens to my data when I close my account?

07 How do I dispute a policy decision that affects my account?

Related Pages